Managing individuals in a team is one of the most challenging activities for a manager. As you move from a role where you are required to deal with ‘things’ to a role where you co-ordinate people in the company, your responsibilities increase as it can be a big step to handle. In your organization’s system you will sooner or later find yourself dealing with difficult employees. There is no easy fix that will always work. Employee management is a skill that goes a long way in building a strong and productive team, thus taking your business to new heights.
Confrontation in your organization with a difficult employee adds its own various unique disputes. Dealing with difficult employees can be a challenge for even the most experienced of managers and human resource management. Handling difficult people can be tough, but it is not something that can be termed impossible. It is advisable to seek professional help for providing hr solutions to deal with such situations. Some basic practices that can be followed are:
• It is vital to act quickly to control a serious situation caused by difficult people in your workplace before the situation gets worse and starts creating problems for other employees.
• While talking to a difficult employee, you should stay calm and adjust yourself according to their personality. Listen to them very carefully and try to understand the whole situation before taking any initiative.
• You should not take actions based on gossip or rumor. Ask short term questions that can’t be answered in one or two words. It will give you a chance to judge the level of their confidence in what they are saying.
• Document and keep record of difficult employee’s mistakes and behavior, it will help you in future to inform the employee he/she is creating problems in the otherwise healthy work atmosphere.
• If you find the work performance is not maintained by him or her you should take steps to inform him about required standards of productivity as well.
If you find out from conversation with such people what the exact reason of their inappropriate behavior is, you can easily find a better solution to resolve the issue.